Get help with Witcat
Email support@witcatapp.com. Include your Witcat version, iPhone model and a description of what happened. If useful, attach a screenshot with sensitive information removed. Never send passwords, verification codes, full card numbers or Apple or Google credentials.
For an incorrect or unsafe answer, identify the course, unit and question. For copyright concerns, identify the content, its location and the rights you believe are affected.
Purchases, cancellation and restoration
Cancel: on your iPhone, open Settings → your name → Subscriptions → Witcat. You can check the price, next renewal and cancellation options there. Uninstalling Witcat or deleting a profile does not cancel the subscription.
Restore Plus: use the Apple Account used for the purchase and tap Restore purchases on the Plus screen. If you use a Witcat profile, also sign in to the profile you want to associate with access. Restoring a purchase restores access recognized by Apple; it does not by itself recover a guest library whose credentials were lost.
Refunds: request a charge review at reportaproblem.apple.com. Apple determines eligibility under its rules and applicable law. Contact us if you need help identifying a service issue.
Profiles, guests and deletion
You can explore Witcat as a guest, browse the sample path and customize your avatar. Generating and playing your own courses requires Plus. Creating a profile with Apple or Google associates your library and progress with that sign-in.
If you have a profile, use the sign-in method you used to create it. If you used Apple's Hide My Email, continue with Apple. The private relay address is not a new password.
To delete your account or guest session, open Profile → Settings and choose deletion. You may be asked to verify your identity before confirming. If you cannot sign in, email privacy@witcatapp.com. Deletion is separate from canceling Apple renewal.
Material and course generation
Witcat accepts the sources and limits shown in the app before upload. Review the preview and material authorization before continuing. Keep copies of your originals.
Keep the app open while your material is being sent. Once Witcat confirms receipt, you can close it while the course is prepared. Notifications are optional, and you can also check the status when you return. When a unit is ready, you can play it while others are being prepared, with active Plus access.
If something fails, check the in-app message. Before uploading the same material again, check whether it already appears in your library. For support, include the approximate time and material type; you do not need to attach the entire private file.
Privacy and families
To exercise rights over your data, request a copy, correct it or request deletion, contact privacy@witcatapp.com. Describe your request and how to contact you. We will request only proportionate information needed to verify it.
Witcat is for people aged 13 and over. Ages 13–17 require permission from a parent or legal guardian. If you believe someone under 13 provided us with data, contact our privacy address without forwarding unnecessary sensitive information.
See our Privacy Notice and Terms of use for details.